Sales Terms


Payment

Frederik Hector receives payment by VISA, VISA Electron, Mastercard, Maestro, JBC og American Express. Payments will be deducted, only when the product has been shipped.
Taxes are included in all prices.

Shipping

Average shipping eta. will usually extend to 1-5 workdays. When the package(s) has been sent, you will receive a tracking number. And thus, you will be able to view the whole shipping process.
Commercial Rights
As a buyer, you are entitled to 2 years of commercial rights. Our commercial rights applies for flaws in material/fabric. However, said flaw, must be legitimate, and not self-inflicted or by incorrect handling of the product.
Frederik Hector will then, granted the commercial rights are upheld, cover the return expenses, to some extent.
By return policy, contact:

Frederik Hector ApS
Østerågade 4, 1. TV
9000 Aalborg, Denmark

Reimbursement

If by agreement, we will ask you to send required bank informations, so we can transfer the agreed amount.

Cancellation

We allow full returns within 14 days, for products purchased on our webshop.
The 14 days starts from date which the order was received by the customer.
Frederik Hector offers free returns, to some extent, granted the requirements below (concerning returns) are fulfilled.
We have to be notified for cancellation, latest 14 days after the purchase. And after the cancellation, product(s) must be returned within 14 days after the date of the cancellation.
By returns, the customer stands responsible for deterioration of the product(s) value, caused by different handling, in opposition of what is necessary to establish the product's type, qualities and the way it works.
In addition, you are asked to enclose your receipt alongside the order, as well as an explanation for the cancellation of your purchase.
If the product has been used, besides what is described above, we then consider it as a used product, which in turn means, you will only receive a fraction, or nothing, as a refund (depends on the value of the product(s)).

Personal Information

By purchase of products, or use of other services, offered on our webshop/website, we will need the following information:
Full name
Street adress
Phone number
E-mail adress
Registration of your personal information, are done with the purpose of delivering the product to you, and offer you the best possible service, in terms of purchase or any future trade with Frederik Hector.
Personal informations are registered at Frederik Hector ApS
When personal information are gathered through our website, we ensure it is only done with your consent.
Informations sent by frederikhector.com and/or frederikhector.dk, are in no way sold, or sold through third parties.
As a registered costumer at Frederik Hector ApS, you have at any given time, the right to make an opposition against the registration. As well as the right to review any personal informations we have registered, concerning you.
In this case, consult Frederik Hector ApS through E-mail: contact@frederikhector.com.

Complaints

If you have a complaint concerning a product, purchased on our webshop,  please contact us as soon as possible at:
contact@frederikhector.com. Or at phone: +45 41 18 18 18